Last updated: 2026-02-21
1. Introduction
This privacy policy describes how ACE Print Partner (“we”, “us”, “our”) collects, uses, stores and shares personal data when you visit our website or use our services.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR).
ACE Print Partner is a print-on-demand production partner that produces, packs and ships products on behalf of e-commerce businesses and creators.
2. Data Controller
Company name: ACE IT AB
Organisation number: 5593524746
Email: info@aceprintpartner.se
The company is based in Malmö, Sweden.
3. Personal Data We Collect
3.1 Information you provide to us
We may collect:
- Name
- Company name
- Address
- Email address
- Phone number
- Order and delivery information
- Billing information
- Uploaded print files and design content
- Communication with our support
3.2 Information collected automatically
When you visit our website we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referring URLs
- Cookies and similar technologies
3.3 Information from integrations
If you use our integrations (e.g. Shopify, WooCommerce), we may receive:
- Order data
- Customer delivery details
- Product and print file data
This data is processed solely to produce and ship your orders.
4. Purpose and Legal Basis for Processing
We process personal data for the following purposes:
| Purpose | Legal basis |
|---|---|
| Providing our services and fulfilling orders | Contract |
| Customer support and communication | Legitimate interest / Contract |
| Billing and accounting | Legal obligation |
| Improving website and services | Legitimate interest |
| Marketing (if applicable) | Consent |
5. Cookies
We use cookies to:
- Ensure the website functions correctly
- Analyse traffic and usage
- Improve user experience
You can control cookies through your browser settings.
A separate Cookie Policy can be provided if required.
6. Data Sharing
We may share personal data with:
- Shipping and logistics providers
- Payment service providers
- IT and hosting providers
- E-commerce platform integrations
- Accounting and legal advisors
All partners process data under data processing agreements where required by law.
We never sell personal data.
7. Data Processing Role (Important for Print-on-Demand Clients)
When we produce and ship products on behalf of your store:
- You are the Data Controller for your end customers’ data
- We act as Data Processor
A Data Processing Agreement (DPA) is available upon request.
8. International Transfers
We primarily process personal data within the EU/EEA.
If data is transferred outside the EU/EEA, we ensure appropriate safeguards (e.g. EU Standard Contractual Clauses).
9. Data Retention
We store personal data only as long as necessary:
- Customer and order data → for contract fulfilment and accounting (usually 7 years under Swedish law)
- Support cases → as long as relevant
- Marketing data → until consent is withdrawn
10. Your Rights
Under GDPR you have the right to:
- Access your personal data
- Rectification
- Erasure (“right to be forgotten”)
- Restriction of processing
- Data portability
- Object to processing
- Withdraw consent
To exercise your rights, contact: info@aceprintpartner.se
You also have the right to lodge a complaint with:
Integritetsskyddsmyndigheten (IMY) – www.imy.se
11. Data Security
We implement appropriate technical and organisational security measures to protect personal data against:
- Unauthorised access
- Loss
- Alteration
- Disclosure
12. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this privacy policy.
The latest version will always be published on this page.